Senior UX Designer
- •Redesigned onboarding after 18 user interviews, raising 7-day activation from 41% to 52%.
- •Built and documented a Figma design system with 60 components, cutting design-to-build time by a third.
- •Ran usability tests every two weeks with 5 users, catching issues before they reached engineering.
- •Brought the web app up to WCAG 2.1 AA with engineers, opening deals with 3 public-sector clients.