Business Analyst
- •Mapped the loan approval process and removed 6 manual handoffs, cutting average processing time from 11 to 6 days.
- •Wrote 140 user stories and acceptance criteria for a new online account opening system.
- •Led user acceptance testing with 25 branch staff, fixing 60 issues before launch.
- •Built SQL reports that showed $1.3M a year in waived fees, leading to a new approval policy.